SMS Opt-In Disclosure - SMRT Payments

📱 SMS Time Clock System Consent & Disclosure

🔒 CTIA Compliance Statement

By participating in the SMRT Payments SMS time clock system, you expressly consent to receive automated text messages for timekeeping purposes. This system is fully compliant with CTIA Messaging Principles and Best Practices and FCC regulations for commercial messaging.

1. Service Description & Purpose

SMRT Payments provides an SMS-based time clock system exclusively for authorized employees to manage their work schedules. This system allows employees to:

Clock IN: Text "IN" to start your work shift
Clock OUT: Text "OUT" to end your work shift
Check STATUS: Text "STATUS" to view current timekeeping information
Get HELP: Text "HELP" for system commands and assistance

Program Description

The SMRT Payments SMS time clock system is a service for employees to manage their timekeeping via text message. By texting commands such as "IN," "OUT," and "STATUS," users can record their work hours and receive automated responses confirming these actions. Message frequency is dependent on user activity, but will generally consist of a few messages per workday. This service is designed to provide a convenient and efficient way to track time, and no marketing content will be sent.

Help and Support

To get help at any time, text "HELP" to our number. You will receive a brief message with instructions on how to use the system. For additional support, you can contact our technical team at [email protected] or call us at 888.810.SMRT (7678) during business hours (Monday-Friday, 8:00 AM - 6:00 PM PST). We are here to assist with any questions or technical issues you may have.

2. Explicit Consent & Opt-In Requirements

By using this SMS system, you acknowledge and agree that:

You are providing express written consent to receive automated SMS messages from SMRT Payments
Messages are sent for legitimate business purposes related to your employment and timekeeping
You understand that consent is not required as a condition of employment but is necessary to use this convenience service
Standard message and data rates may apply based on your mobile carrier plan

⚖️ Legal Basis for Processing

This SMS system operates under the legitimate business interest of accurate employee timekeeping and payroll management. Employee participation is voluntary, and alternative timekeeping methods are available upon request.

3. Message Frequency & Timing

SMS messages are sent only in direct response to employee-initiated commands. Typical usage patterns include:

Frequency: 2-8 messages per employee per workday (depending on shift patterns)
Response Time: Automated responses sent immediately upon command receipt
Business Hours: System operates 24/7 to accommodate all shift schedules
No Marketing: This system is used exclusively for timekeeping - no promotional or marketing messages are sent

4. Data Collection & Usage

The SMS time clock system collects and processes the following information:

Employee phone numbers (for identification and response delivery)
Clock-in and clock-out timestamps
Work hours calculations for payroll purposes
Message logs for system functionality and compliance auditing

🛡️ Data Protection Guarantee

All timekeeping data is stored securely in our encrypted PostgreSQL database with restricted access limited to authorized payroll personnel. Data is retained only as long as required by employment law and company policy.

5. Opt-Out Procedures

You have the absolute right to discontinue SMS services at any time through any of these methods:

Text STOP: Send "STOP" to +1 (360) 614-7678 for immediate opt-out
Text UNSUBSCRIBE: Send "UNSUBSCRIBE" for immediate removal
Email Request: Contact [email protected]
Phone Request: Call (360) 614-7678 during business hours
In-Person: Notify your direct supervisor or HR representative

Important: Opting out will disable SMS timekeeping but does not affect your employment. Alternative timekeeping methods will be provided immediately upon opt-out.

6. Technical Support & Contact Information

For technical issues, billing questions, or privacy concerns regarding the SMS time clock system:

Support Phone: 888.810.SMRT (7678)
Support Email: [email protected]
Privacy Officer: [email protected]
Business Hours: Monday-Friday, 8:00 AM - 6:00 PM PST

7. Carrier & Network Information

This service is compatible with major US carriers including Verizon, AT&T, T-Mobile, and other participating networks. Message delivery may vary based on network conditions and carrier-specific policies. Carriers are not liable for delayed or undelivered messages.

📋 Compliance Certifications

CTIA Certified: This messaging system adheres to CTIA Messaging Principles and Best Practices v7.0

FCC Compliant: All automated messages comply with FCC rules for commercial mobile services

TCPA Compliant: Express consent obtained for all automated messaging under the Telephone Consumer Protection Act

8. Privacy Rights & CCPA Compliance

California employees have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and used
Right to request deletion of personal information
Right to opt-out of the sale of personal information (we do not sell employee data)
Right to non-discrimination for exercising privacy rights

📞 Emergency & After-Hours Support

If you experience issues with timekeeping outside of business hours that could affect payroll, contact the emergency support line at 888.810.SMRT (7678). Leave a detailed voicemail with your name, employee ID, and the nature of the timekeeping issue.