📋 Employee Handbook & Workplace Policies
📚 Welcome to SMRT Payments
Our Employee Handbook serves as your comprehensive guide to working at SMRT Payments. It outlines our company culture, policies, procedures, and expectations to ensure a positive and productive workplace for all team members. Please review all policies carefully and contact HR with any questions.
1. Core Employment Policies
Equal Employment Opportunity
SMRT Payments is committed to providing equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or veteran status.
Anti-Harassment & Discrimination
Zero tolerance policy for harassment, discrimination, or retaliation with clear reporting procedures and investigation processes.
Code of Conduct
Professional behavior standards, ethical guidelines, and integrity expectations for all employees and business interactions.
Workplace Safety
Comprehensive safety protocols, emergency procedures, and health guidelines to maintain a secure work environment.
2. Time & Attendance Policies
Work Schedule Guidelines:
- Standard Hours: Monday-Friday, 8:00 AM - 5:00 PM with flexible scheduling options
- Remote Work: Hybrid and remote work policies with productivity and communication requirements
- Time Tracking: SMS time clock system for accurate time recording and payroll processing
- Overtime Policy: Overtime authorization procedures and compensation guidelines
- Break Periods: Required rest breaks and meal periods in compliance with state regulations
Leave & Absence Policies:
- Paid Time Off (PTO): Accrual rates, usage guidelines, and approval procedures
- Sick Leave: Paid sick leave benefits and medical appointment accommodations
- Family Leave: FMLA compliance and extended leave options for family care
- Holiday Schedule: Recognized holidays and floating holiday policies
- Personal Leave: Unpaid leave options for personal circumstances
🕒 Time Clock System
SMS Commands: Text "IN" to clock in, "OUT" to clock out, "STATUS" for current hours
Phone Number: 888.810.SMRT (7678)
System Hours: Available 24/7 for all shift schedules
Help Command: Text "HELP" for complete command list and assistance
3. Compensation & Benefits
Compensation & Benefits:
- Compensation Structure: Salary administration, merit increases, and performance-based adjustments
- Sales Compensation: Commission structures and bonus opportunities for sales positions
- Payroll Processing: Regular payroll schedule with direct deposit options
- Expense Policies: Business expense reimbursement procedures and guidelines
- Benefits Eligibility: Benefit offerings and eligibility requirements as outlined in the employee handbook
- Professional Development: Training opportunities and skill development programs
📋 Benefits Information
Complete benefits details, eligibility requirements, and enrollment information are provided in the Employee Handbook. Please download and review the handbook for comprehensive information about all compensation and benefits offerings.
4. Technology & Information Security
IT Security Policies:
- Access Management: User account creation, password requirements, and multi-factor authentication
- Data Protection: Confidential information handling and data classification procedures
- Device Management: Company equipment usage, personal device policies, and security requirements
- Internet Usage: Acceptable use guidelines for internet, email, and social media
- Incident Reporting: Security incident reporting and response procedures
Communication Systems:
- Email Guidelines: Professional communication standards and retention policies
- Phone Systems: Business phone usage and call monitoring policies
- Collaboration Tools: Team communication platforms and file sharing guidelines
- AI Call Monitoring: Quality assurance and compliance monitoring disclosures
5. Performance & Development
Performance Management:
- Performance Reviews: Annual review process, goal setting, and development planning
- Feedback Culture: Regular feedback expectations and performance improvement plans
- Recognition Programs: Employee recognition and reward systems
- Career Advancement: Promotion criteria and internal mobility opportunities
Training & Development:
- Onboarding Program: New hire orientation and job-specific training
- Compliance Training: Required regulatory and industry compliance education
- Skills Development: Professional development opportunities and certifications
- Leadership Development: Management training and leadership development programs
6. Compliance & Legal Policies
Regulatory Compliance:
- Payment Processing: PCI DSS compliance requirements and data handling procedures
- Financial Regulations: AML compliance, BSA requirements, and reporting obligations
- Privacy Laws: CCPA, GDPR principles, and consumer data protection
- Employment Law: FLSA compliance, state wage laws, and labor relations
Confidentiality & Non-Disclosure:
- Trade Secrets: Protection of proprietary information and competitive data
- Customer Information: Client confidentiality and data protection requirements
- Non-Solicitation: Customer and employee non-solicitation agreements
- Intellectual Property: Company IP protection and invention assignment
Handbook Version: 1.0
Effective Date: January 1, 2025
Last Updated: January 20, 2025
Next Review: December 2025
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