SMRT Payments is committed to providing a website and applications that are accessible to the widest possible audience, regardless of technology or ability. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA) and state equivalents.
Scope
This statement applies to the public websites under the smrtpayments.com domain (including subdomains such as legal.smrtpayments.com) and to our logged‑in product experiences where reasonably feasible. Third‑party content, components, or integrations may have separate accessibility statements.
Measures We Take
- Semantic HTML, keyboard‑navigable interfaces, and logical focus order
- Sufficient color contrast and scalable text (use of relative units)
- Alternative text for non‑decorative images and labels for form controls
- Visible focus indicators and skip‑to‑content mechanisms where appropriate
- Support for screen readers (tested with NVDA/JAWS/VoiceOver) and modern browsers
- Continuous design review and issue triage via our internal accessibility checklist
Ongoing Improvements
We review new features and pages against WCAG criteria and remediate issues based on severity and user impact. Where full conformance is not immediately practical, we provide accessible alternatives or interim workarounds.
Known Limitations
The following items may temporarily fall short of WCAG 2.1 AA until scheduled updates are deployed:
- Legacy PDF downloads may not be fully tagged for screen readers
- Occasional third‑party iframes or widgets with limited keyboard support
Feedback & Assistance
Your experience matters. If you encounter an accessibility barrier or need an alternative format, please contact us:
- Email: [email protected]
- Phone: 888‑810‑SMRT (7678)
- Mail: SMRT Payments LLC, Attn: Accessibility, [Street], [City], [State ZIP]
Include the page URL, a description of the issue, your assistive technology/browser, and any screenshots if possible. We typically acknowledge requests within 2 business days and aim to resolve high‑impact issues promptly.
Compatibility
Our web content is designed to be compatible with current versions of major browsers (Chrome, Edge, Firefox, Safari) and assistive technologies on desktop and mobile. Older browsers without modern standards support may not deliver the best experience.
Enforcement
We train relevant teams and incorporate accessibility into our design and QA practices. Material regressions are tracked and prioritized. Vendor selections consider accessibility posture and remediation commitments.
Effective: January 1, 2025 · Last Updated: September 25, 2025